“The Lean Certificate Program is truly a goldmine. This program has exceeded my expectations and is helping me focus on the six principles of lean on a daily basis, not only at work but at home as well. I enjoyed all the classes, the discussions, the shared experiences and the projects. We are very fortunate to have such high caliber professors.  I highly recommend this certificate program to everyone who works in the healthcare industry. One day, healthcare will truly be affordable to all.” - Vincent L. Dizon, MBA MT(ASCP)DLM SBB, Director of Chemistry Services, SCPMG Regional Reference Laboratories

“Enrolling into the HSE program was one of the best decisions I ever made. As a qualified MD from China, I deeply understand problems in the healthcare system and the difficulty of solving them. From the LMU’s HSE program, I have learned the most advanced knowledge of re-engineering healthcare delivery and broad-scale solutions. This program provides me with systems engineering skills, especially lean and advanced applications that improve safety, affordability and outcomes of healthcare, and also gave me the opportunity to practice at a healthcare institution. What I learned helps me a lot in my current job in telemedicine. In short, great program, great professors, and a great learning experience.” - Huanhuan Liu, case manager, MORE Health.inc

“I would like to express my great satisfaction with the LMU Lean Healthcare Certificate program… This was the best program I attended after graduate school. Although I, personally, was under impression that my operations were quite effective and optimized, through learning Lean, I realized that there was so much room for improvement. This program gave me the opportunity to think outside the box, analyze each process piece by piece, identify wasteful steps, and solve the problems. Such an approach was much more effective than just solving one problem at a time when and if they arise. The course workload was reasonable and the professors' participation was a great help. Savings identified by Lean learning were quite significant for our operations. I personally believe that every laboratory operations will greatly benefit from the Lean Healthcare [Certificate] program offered by the LMU.” - Mike M Moradian Ph.D., Bioanalyst, Director of Laboratory Services, Regional Genetics Laboratory

“The changes that our department have already implemented have been a great success.  We eliminated some traditional laboratory practices, streamlined work flow, broke down some of the inter-departmental barriers, and became more agile in quickly recognizing waste and removing it.  It has been a valuable one and a half year journey.  I am truly a better laboratorian and manager because of my experience with the Program.   I see better what has always been in front of me.  Thank you for this gift.” - Chiemi Tabata, Assistant Director of Laboratory Services, Automated Chemistry, SCPMG Kaiser Permanente Regional Reference Laboratories

“The last three semesters were challenging because we were working and studying at the same time, but having great professors who are very intelligent and experts in the field, helped motivate me and the group…  Now, I am focused on improving the process instead of just accepting that there was no room for improvement. Subsequently, I am more sensitive to how our behavior as managers can set the tone to encourage our staff to succeed. I would recommend Lean, not just to managers, but all healthcare professionals looking to improve their workplace.” - Onie Bueno, Manager, Bacteriology, KP Regional Laboratory

 “Both classes paved the way for me to look at things and processes differently. What seemed to be the normal practice now begs for opportunities for improvement. The classes are challenging, your mind is always engaged in mentally looking back at what’s happening in our laboratory then trying to inject some of the tested ideas to make the current processes even better and more effective and efficient. After finishing the [Certificate] Program .. I feel that I now have the effective tools to contribute to the continuous improvement of our laboratory.” - Joy C Javier, CLS, MT, Assistant Area Laboratory Director, KP LA Medical Center